Fulfilment Services

By constantly investing in people and the very latest technology we demonstrate our total commitment to providing excellence in this crucial area. Clear evidence of this is the opening of a modern, open plan 1000-seater and 100,000 sq ft contact centre in Manchester city centre in 2002. With great emphasis on product and client training we are able to provide your customers with a service where they will feel that they are talking to you rather than a third party - a seamless customer experience is always our aim.

Call handling - orders and enquiries are handled by phone, fax, post, e-mail and over the Internet. Advisors have access to real time information on the customer, product delivery and stock.

Outbound telemarketing - This highly trained, pro-active department possess the experience, skills and technology to revolutionise your distance selling proposition, offering anything from basic courtesy calls to tailor-made campaigns.

Quality assurance and resource planning teams ensure service levels are maintained and peaks and troughs in volumes are forecast and planned for.